HERITAGE - LIBRARY MANAGEMENT SOFTWARE

HOSTING Heritage Cirqa

We have been hosting Heritage Online for many customers for a number of years, but the release of Heritage Cirqa will at last enable us to offer a managed hosting service for the entire solution.

So why have Heritage Cirqa hosted by us?

For the Library

• Minimal initial or ongoing IT involvement
• System looked after by Heritage Cirqa experts
• Simplified purchasing with predictable future costs
• Installation and basic configuration included
• Secured access
• Managed, secure, offsite backups with automatic notifications by email
• High performance even when local networks are already stretched
• Highly reliable system components
• High availability design utilising redundant equipment
• Optimal hardware configuration for Heritage Cirqa
• Replacement hardware included
• Upgrades installed for you when you choose to have them
• Forget all your concerns about system availability, backups and upgrading
• Maximum of 3 working hours of unscheduled system downtime per year
• Support calls dealt with more efficiently through one initial point of contact
• All you need is a PC and an internet connection.

For IT

• No servers to purchase
• No server maintenance/patching/replacement
• High availability system design (multihomed, redundant hardware, RAID 10 disks with hot spare)
• Initial system support through IS Oxford
• Minimal installation (very simple client install)
• Secured and monitored hosting location
• Dedicated Windows server for each customer
• Backups handled remotely
• Low bandwidth requirements
• Secure connection over existing internet connection without VPN
• Fixed IP address
• Reduced onsite power and air conditioning requirements
• Energy efficient hardware and datacentre design reduces environmental impact

High Availability/Security

• ISO 27001 certified hosting provider
• System housed in dedicated secure building with 24 hours security and monitoring
• Building access restricted and fully controlled
• Video surveillance and full building management to prevent physical threats
• Dual power feeds from adjacent sub-station
• Generator backup
• Multihomed network and Internet connections
• Encrypted off-site backups mirrored to second location
• Redundant hardware at every stage
• Automated recovery in case of major equipment failure to minimise downtime
• 3 working hours downtime per year maximum

Optional Extras

• eLibrarian Service
• Customisation/System Optimisation & MOT
• VPN connection

For further information, including prices, please contact our Sales Manager, Emma Duffield.

HOSTING HERITAGE ONLINE

Many of our users are able to host Heritage themselves but prefer to let us host Heritage Online (the web-interface to Heritage) on their behalf. There are a number of benefits to this approach, not least that we assume responsibility for installation, maintenance and upgrades.

If live data is hosted (i.e. a real-time view of the data) then a connection will be required from our WebServer back to your Heritage fileserver. With a live system your users can no only search but also, optionally, view their own library account, reserve and renew items and maintain their own list of items.

Live hosting is a secure solution, but some institutions are precluded from running it because of local restrictions, in these cases, we can host a 'snapshot' copy of Heritage instead which gives full search access to your catalogue but without user accounts or item availability information.

NHSNet HOSTING (HERITAGE ONLINE)

The NHS runs a secure network from which publishing data to the internet can be difficult, meaning that users usually have to be within the NHS to access your system. We are able to offer full Heritage Online hosting on behalf of NHS users using our own secure NHSNet (N3) connection. Thus we can securely publish your Heritage catalogue on to the internet whilst leaving Heritage running from its existing server.

An important advantage of this approach is that we handle the installation, configuration and maintenance of Heritage Online, which means that you and your IT colleagues can get on with other, more important things.