HERITAGE - LIBRARY MANAGEMENT SOFTWARE

Customer feedback

System Implementation Feedback

"We’re very happy with the help and the level of support we’ve received from Heritage in a very short time scale. "

Mike Sharrocks
Reading College (Summer 2010)

"I was extremely impressed by the short time scale within which IS Oxford managed such a large project.. Everyone has been extremely helpful. "

Jan Warner
Leeds City College (Summer 2010)

Training Feedback

"I found it first class all round and thoroughly enjoyed the training session. I don't think it could be improved in any way. It was pitched at the right level and any questions were dealt with straightaway......Thank you!"

"A very enjoyable session. I came in with a little prior knowledge of Library Systems, but left feeling confident that I now have the knowledge to progress"

I have not had an opportunity to get in touch and compliment IS Oxford on the high level training session I attended at your magnificent premises in Oxford [...] is an excellent trainer, delivering highly relevant information at a pace and level which was comfortable [...] was very flexibile and demonstrated many advanced techniques which I am already starting to build into a comprehensive plan for the extension of the Heritage system across UHL. It was great to meet people and finally put faces to names and voices and I thoroughly enjoyed the day. I am not usually one to comment upon such things, but the session proved to be of such value that I would strongly recommend other library professionals to take advantage of this service.

Nigel Brook
University Hospitals Leicester

"The day was really helpful and I was able to put some of my new skills to use immediately, producing two reports whilst the trainer was still there and three more later in the day. The trainer had taken on board my specific requirements and tailored the day towards them, whilst still giving me appropriate and useful background and additional information"

"Excellent tailor-made training for our needs and level of experience. Hand-outs are great for referring to"

"The training is effective especially for a mixed ability group"

"An excellent training day that gave us the inspiration and confidence we needed. Thank you!"

"This is the second training day I have had at IS Oxford and I would recommend them. As there are only a handful of people at a time, you felt able to ask anything. The level of training is just right and the structure of the day enables you to put into practice what you have learnt"

"It was a very well put together and thorough training session which has proven to be very useful for me. The trainer was fantastic, very approachable and patient, and seemed keen to sort out any problems we had come across in Heritage in our own workplace. Thank you for an excellent day!"

General Feedback

"I just wanted to let you know the fantastic support [Paul Sheehan] has provided St Martins in The Fields over the last few days with our issue with Heritage and Biostore. He went above and beyond his role, by arranging suitable times with myself to gain access to the computer for the issue, which at times it is very hard to gain access to! He also provided assistance with upgrading all functions of both databases, even though this is up to us to keep updated!, and creating new network shares to ensure all issues were resolved. With what started out as one issue, Paul resolved a multitude of issues for us without us even requesting! which is fantastic. He persisted with the issue allocated to him, and he approached this with a 'can do' attitude and always had other ideas on how to resolve this issue for us in the best/quickest way. Overall, he did an amazing job for us which all the staff are ecstatic with, he is a real credit to your support team. "

Michael Hutchins
Lambeth Managed Services, RM Education(June 2011)

"I am writing to praise and to let you know just how thankful we are to Paul Gellatly who has helped us through the process of three upgrades for Heritage and three for Heritage Online over the last few days. His help has been invaluable and the time he spent with our I.T department and myself on the phone explaining patiently and with good humour has meant that we are already up and running with the new system. We have been with Heritage for many years – since it was a DOS system – and have always been impressed by the quality of care and support that your staff give. We’re looking forward to implementing some of the new enhancements. "

Jacqueline Ponka
Holy Cross College(February 2011)

"We just wanted to say a big thank you for all your help and support this year. Although we are a small library, we use a fair number of suppliers and the customer service we receive from you is exemplary, best by far! The upgrades have been a huge hit here also - enhancements too many to mention - & we like the fact students can write book reviews, view book covers, and the search aspect is also a hit! The quick links / news & information links are a huge help and enable us to link to our other resources & information to make life more seamless for students. We hope you all have a wonderful Christmas and wish you all the best for 2011. "

Caroline Cooke
Anglo-European College of Chiropractic (Christmas 2010)

"I noticed yesterday how dramatically my overdues have been cut .. since starting to use the Notifications option. I use N2 (due in … days – which I have set to 2 days) and I run this every day (by email).. The overdues continue to go out by email (for the first gentle reminder and the second less gentle one!). The thing to say about this is how many students and staff have told me that they really appreciate having the reminder in advance of their books being overdue and it obviously is doing the trick so thank you to IS for setting this facility up. It is much appreciated by everyone involved – not least me as it saves so much extra hassle. "

Judy Powles
Spurgeon's College (Summer 2010)

"Please convey my thanks to all at IS Oxford for the lovely surprise I had delivered. It was very thoughtful indeed and I do appreciate it. It has always been a pleasure to speak to any member of the staff, we have had excellent service over the years and have been dealt with in a very professional and courteous manner. I am sure that service will continue in the future. I shall miss the Heritage Open Days!! Wishing you continued success in the future. "

Sylvia Cadby
Stourbridge College (on her retirement, November 2010)