Established over 100 years ago, Cains has been acknowledged as the leading Isle of Man law firm in the fields of banking and financial services, collective investment funds, commercial law, litigation, commercial property, insurance and private client services, as well as having the most active shipping department on the Island. Cains is the exclusive Isle of Man Member of Lex Mundi, the world's leading association of international law firms.

What range of media do you hold in your library? Is it all catalogued on Heritage?
In our law library we hold quite a range of media. We have traditional books, journals and reports, and also CDs and electronic documents. All are catalogued on Heritage.
Can you remember where you first heard about Heritage? Did you look at our website before contacting us?
Excuse the pun, but I “inherited” Heritage when I took up my post at Cains. The system was already up and running, although at that time limited to books only. I was already aware of Heritage before, however, having seen it demonstrated at online exhibitions in London.
What were you looking for in a library management system? What were your priorities?
My priorities in a Library Management System are accuracy and reliability, and ease of searching for the user. I need something simple on its face, but which will cope with a complexity of media and searching enquiries, and be flexible in cataloguing. Of course, budget is another unfortunate priority, but not always the main one.
Why did you choose Heritage over the other systems you were considering?
I think Heritage was chosen because it fitted the priorities mentioned above, was reliable and straightforward to use, cost effective, and attractive to the user. It manages our library stock efficiently, and is able to grow and develop with the introduction of more complex media forms into the library collection.
What are your overall impressions of ISOxford staff?
The staff at Heritage have all been excellent – bar none. I have dealt with sales staff, IT support staff and training staff, and all have been patient, pleasant and extremely helpful. It is one of the main strengths of Heritage to have such staff.
How did the initial installation process of Heritage go? Did you find it straightforward?
Initial installations and upgrades have not been without their problems over the years, but they have become easier over time.
What did you think of the Heritage training?
I have had Heritage training, and it has all been helpful. It was particularly helpful to have training sessions in the Isle of Man, because getting to travel is always difficult for us on the Island. Training is always clear and well thought out, with helpful documentation to take away.
How have you found the support service from ISstaff?
The support from the IS Staff is always first class. No query is too small and questions are always responded to in a timely and effective manner.
Have you used the support website? How useful did you find it?
I do use the support website, especially when I need to upgrade or need to try out a new feature or train staff here. The helpsheets are very useful.
Are you a member of Marvin, our list server? Do you find Marvin a useful service?
I am a member of Marvin, although I use it very little myself. Sometimes there are too many messages in one day, but I do pick up on problems and developments by following discussions.
How has Heritage improved the day-to-day running of the library and services offered to your users?
Heritage has improved the running of the library. It means I know exactly what we have and where it is. I can run management information on a regular basis using the reports facility. I can bring our own in-house electronic documents straight to users’ desktops with simple searches, and overall have a confidence in the library collection and its services. This confidence transmits to users, and enhances the reputation of the library.
What are your favourite features in Heritage?
I like the facility to link catalogue records to electronic documents, and the ability to run my own tailored reports.
Do you have any other comments you would like to make about ISOxford or Heritage? Would you recommend it/us to other libraries?
I would recommend Heritage. I have confidence in its quality and integrity, and have enjoyed developing the use of it at our firm.

Cains Advocates have been using Heritage since 1996. They currently have one additional full access licence, one OPAC licence, the Acquisitions Module, the Serials Cataloguing Module and the Quickcat Online Module.

 
 

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